Frequently Asked Questions

A.

Reservation changes, along with a rate and availability quote, cannot be given via e-mail. For information or assistance, please contact the MGM Grand Hotel at 1-800-929-1111, (702) 891-1111 or (702) 891-7777. You may also contact us via fax at (702) 891-1030. Please click on one of the following links for further information:

Click here to see photos, room descriptions, and current promotions.
Click here to check rates and make room reservations.

A.

For your convenience, MGM Grand offers room registration at McCarran Airport!

Our Airport Registration Desk is located in the south baggage claim area, near the bottom of the escalators descending from the C and D gates, next to carousel # 1 and 2. Shuttle service is available from 9:00am - 11:00pm. Porterage service is available 9:00am - 5:00pm Only. The rates are:

$8.00 One-Way (per person)
$15.00 Round Trip (per person)

One-Way Porterage includes luggage delivery to your room. (Available daily 9a-5p Only)
Independent companies provide taxi and Limousine service. Taxis can be found outside the baggage claim area. The approximate cost for one-way taxi is $15 for up to 5 people. CLS Limousine Service provides limo service for MGM Grand. Please contact CLS directly at (702) 740-4545 for additional details and prices.

A.

Please use our Guest Hotel Receipt Request form or contact our Customer Service Department directly at 1-800-646-9143 or (702) 891-3939 for assistance with your inquiry. Their hours of operation are 9:00am - 3:00pm PST Monday - Friday.

A.

A guest staying at the MGM Grand Hotel may be contacted through one of the following methods:

Via e-mail, please use the following address: mgmguest@lv.mgmgrand.com.

Messages will be assessed a flat $3.00 fee payable by guest.
Guest will be notified via room messages.

Via fax, please use the following number: (702) 891-3036

Messages will be assessed a $1.00 per page fee payable by guest.
Guest will be notified via room messages.

To contact a guest by phone, please call the hotel operator at (702) 891-1111.

To mail a package, please address it in the following manner:

MGM Grand Hotel
Guest Name/Hotel Guest
3799 Las Vegas Blvd. South
Las Vegas, NV 89109

A.

You may process your check-in anytime after your arrival. Your room will be ready after 3:00 pm. Please store your luggage, at no charge, with the Bell Desk until that time. Check-out is 11 am. We are not able to determine the availability and rate of a late checkout prior to the day of departure. If a late checkout is available, we may be able to extend your check-out time until noon for no additional fee. You may also pay for a half-day rate and receive a later check-out of 6:00 pm.

A.

Our business center is open 6:00am - 9:00pm, Monday Friday, and 7:00am - 7:00pm, Saturday Sunday. Services provided include:

• DROP OFF ITEMS
  Provided for hotel guests only. Only non-valuable items will be accepted. Items not accepted include: Keys, Tickets, Jewelry and Electronics.
• FAXING
• PHONE CARDS
• PHOTOCOPIES (Black & White only)
• RENTALS
  Cellular phones, Computers, Copiers, Fax Machines, Printers, Workstations.
• RETAIL
  Boxes, Notepads, Pens, Scissors, Tape, etc.
• NOTARY
  Please call for Notary schedule.
• SHIPPING & RECEIVING
  Federal Express, United States Postal Service, and UPS.
  Pick-up and delivery at any MGM location, guest must be present. Handling fees are assessed for each incoming and outgoing package and are based on weight of the package.
• INTERNET
  Internet Access: America Online also available
  E-mail to MGM Guest mgmguest@lv.mgmgrand.com (Fee will apply)
  High-Speed Internet Access
  24-hour self-service features such as High-Speed Internet access and faxing capabilities
  
• DELIVERIES
  Package deliveries occur between the hours of 6:30am and 8pm. We deliver anywhere in the hotel.

A.

All of our rooms include the following amenities: Hair dryers, irons and ironing boards. Coffee makers are not included, however you may arrange for fresh coffee to be delivered to your room at a specified time by calling Room Service the night before. All accommodations offer High-Speed Internet access. Pricing for this service is $13.99 per laptop, per room for 24 hours.

A.

Workouts are a pleasure in our state-of-the-art gym which includes cardiovascular and weight equipment, steam room, sauna, whirlpools, and showers. It is yours to enjoy with a T-shirt, shorts, robe, sandals, soft oversized towels, toiletries, fruits and juices, as well as lockers, safety deposit boxes, and a TV lounge. Workout facility fees are $25 for hotel guests, per day. Non-hotel guests can take advantage of the facilities Monday Thursday for only $30 per day. The Spa offers many additional services such as fitness, stress relief, skin care, facials, massages, manicures, and spa packages.

A.

For information or assistance, please call our Grand Spa at (702) 891-3077 or fax (702) 891-3549.

A.

For your convenience, we offer free self-parking in our Main Parking Garage, as well as Valet Parking. We unfortunately do not offer oversized parking. The nearest RV Park is located at The Circus Circus Hotel (702)794-3757

A.

We have both wheelchairs and motorized scooters available for MGM Grand guests, depending upon availability at check-in. There is no charge for wheelchairs, however a credit card must be provided as a deposit. Wheelchairs can be used off property. Scooters may be rented at the following rates:

$40 per day
$70 (2) days
$105 (3-4) days

A.

MGM does offer room accommodations for the physically challenged with amenities ranging from roll-in showers to bathroom handrails. Please contact MGM Grand Reservations at 1-888-646-1203 or (702) 891-7777 for additional information.

A.

Hotel policy allows a maximum of (4) guests over the age of 12, and (1) guest 12 or younger per room. If there are more than 2 people, regardless of age, there will be an additional charge of $30.00 per additional guest, per night.

A.

We are sorry, but pets are not allowed on property, with the exception of assistance animals (those needed to assist the physically challenged ). If you should require information on boarding kennels, please call MGM Grand Reservations at 1-888-646-1203 or (702) 891-7777.

A.

Please click here for information on our Forever Grand Wedding Chapel. We offer detailed descriptions of wedding packages, photos, and information on themed weddings. Please contact the wedding chapel at 1-800-646-5530 10:00am to 6:00pm, daily. Or e-mail us at mgmwed@lv.mgmgrand.com for additional inquiries.

A.

You may order flowers from our Floral Department or an item from our amenities line of Room Service, such as Dipped Strawberries & Chocolate with Champagne, Ethel M Chocolates, Fruit Baskets, or a Fruit & Cheese basket with wine. Orders to be placed upon guest check-in are requested a minimum of 1-2 days prior to guest arrival. Please call Room Service at 1-888-646 -1203 or (702) 891- 7777, ext. 6820 for additional details or assistance with your purchase.

A.

You may join Players Club in person at the Players Club Desk or online at playersclub.com. Simply present valid picture ID at the Players Club Desk and you'll receive your Players Club card on the spot.

A.

Our average yearly temperatures are:

A.

The social investments made by MGM MIRAGE are dedicated to strengthening the communities where our employees live, work and care for their families. For this reason our charitable contributions are focused in Nevada, Mississippi and Detroit, Michigan and our giving areas focus on development of at-risk youth, public education, community development and diversity. If your request falls within these geographic and giving priorities, please visit our website at www.mgmmiragevoice.com for more information.